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Policies

 

your artwork

We are interested in your artwork! At DIRA, we are always looking for artistic, well designed, hand-crafted items that complement our existing product line!

contact us

We are owner operated and always here to help.  Please feel free to contact us any time via email regarding questions about our products, how to order our products, an existing purchase, or share with us any comments or feedback.  We’re also available by phone EST Monday thru Friday from 9 am to 6 pm and Saturdays from 10 am to 4 pm.

payment information and credit card security

We gladly accept Visa, Mastercard and American Express.  DIRA's secured socket layer (ssl) uses the latest, industry-standard 256-bit encryption technology to ensure that your personal information (especially your name, address and credit card number) remains secure.  Look for” https:// “ in the address bar of your browser when you checkout – the ‘s’ stands for ‘secure’.  Our security certificate can be viewed by double-clicking the small key icon at the bottom of your browser window.

information security

We do not store your credit card number, your email address or any other personal information in a database for resale to any third party.

returns and exchanges

We gladly accept returns or exchanges for any reason within 21 days from the date we ship it to you. Please email us at info@diralife.com and include your order number in the subject line.  In the body of the email please list the items you are returning or exchanging and your reason. We will issue you a Return Authorization Code. You may use the regular mail service, UPS or FedEx.  Carefully package your item to avoid damage.  We encourage you to purchase insurance on your return package as we cannot accept damaged goods unless it is the reason stated in your DIRA issued Return Authorization Code.  Once we have received and inspected your returned item(s), we will credit your card for the full amount of your purchase less the cost of shipping.  

Please include in your return package the original invoice along with your Return Authorization Code and mail it to the following address:

DIRA
5012 West Leona Street
Tampa, Florida 33629-7623

shipping

We ship most orders via ground delivery within the continental United States.  Rush orders, Alaska, Hawaii, Puerto Rico and international orders may incur additional shipping charges. 

We strive to process and ship within 3 to 5 business days of your order.  As you know, the majority of our hand-crafted products are imported from South Africa.  To provide you with the best customer service possible, we try to maintain sufficient inventory to readily fill your requests.  At times we may have delays in inventory replenishment due to the availability of the natural resources used to make our products, U.S. Customs, U.S. Fish and Wildlife and/or other shipping logistics outside our control.  

If your order is experiencing a delay, we will contact you via email to let you know our best estimate of when you will receive it.  Of course, your credit card will not be charged until your product is shipped. Most purchases are shipped from our Florida location via UPS.

 
trade policy

We value our relationships with retailers and designers!  Please email a copy of your Resale Certificate showing proof of a design-based business and a copy of your business card to info@diralife.com.  We will provide you with pricing information.

 
gift wrapping

All of our jewelry products and belts will arrive gift ready.  Please contact us if you would like to request gift-wrap of a non-jewelry item.



FREE SHIPPING ON ALL ORDERS*